Shipping policy

As all our parcels require a recipient to be present on delivery, we are unable to deliver to PO Box addresses. If you have a question about delivery we will advise you if you email our Customer Care team at customercare@111skin.com

We will deliver the merchandise in accordance with the delivery option selected by you. See https://111skin.com/pages/delivery for details of our shipping times and costs. Whenever referred to, business days exclude Saturday, Sunday and bank holidays. Orders to one address may be delivered in one or more deliveries; however, you will incur only one delivery charge. Any delivery timescales are indicative only.

We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Subject to customs checks, your order maybe delayed. We apologise in advance for any inconvenience this may cause.

The processing time of an order usually takes up to 2 business days. For any orders placed after 12pm, this will be processed on the next working day.

Shipping to the following locations are currently on hold: China, Hong Kong, Indonesia, Macau, Malaysia, Russia, Singapore, South Korea or to any FPO or APO addresses.