Accessibility Statement

111SKIN is committed to ensuring our website is accessible to everyone, including people with disabilities. We are continuing to improve the experience for all visitors, and we regularly review our site against internationally recognised accessibility standards as part of that commitment.

The Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, define the standard used to assess this website. This is the standard referenced by the EU's European Accessibility Act (Directive (EU) 2019/882) and is the benchmark most commonly applied to e-commerce websites under the US Americans with Disabilities Act (ADA).
This website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that most, but not all, parts of the content fully conform to the accessibility standard. The sections below describe the improvements made and the specific areas that remain outstanding.

Following an independent accessibility audit, we made a range of improvements across the site, including:

• Corrected screen reader labelling for site navigation, including the mobile menu
• Added fallback alternative text across product, hero, press, and article images so that images are described to assistive technology even where a manual description has not been set
• Added accessible labels to previously unlabelled links and image carousels, including the homepage slideshow and product image thumbnails
• Made image sliders and carousels operable by keyboard, not just by mouse
• Increased touch target sizes on mobile for key interactive controls
• Improved colour contrast on product page text that previously fell below the required ratio
• Corrected heading structure across product, collection, and article pages so screen reader users can navigate the page logically

These changes were independently tested using automated tooling (Lighthouse and Axe) and reviewed page by page across desktop and mobile.

This website is designed to be compatible with current and recent versions of major browsers, and with commonly used assistive technologies such as screen readers, screen magnification software, speech-recognition software, and keyboard-only navigation.

Accessibility is treated as an ongoing programme rather than a one-off project. We periodically re-test the site as new features and content are added, and we prioritise fixes based on severity and impact.

This statement, and the accessibility of the underlying website, is reviewed at least once every 12 months, and additionally following any significant change to the site (for example, a new theme deployment, a redesign, or the addition of a new third-party application) that could affect accessibility.

Accessibility is treated as an ongoing programme rather than a one-off project. We periodically re-test the site as new features and content are added, and we prioritise fixes based on severity and impact.

This statement, and the accessibility of the underlying website, is reviewed at least once every 12 months, and additionally following any significant change to the site (for example, a new theme deployment, a redesign, or the addition of a new third-party application) that could affect accessibility.

If you have contacted us about an accessibility barrier and are not satisfied with our response, EU visitors may be entitled to escalate their concern to the market surveillance or consumer protection authority responsible for accessibility in their country of residence.

Conformance target: WCAG 2.1, Level AA. Technologies relied upon: HTML, CSS, JavaScript.

This statement was first published on 21 July 2026.

The underlying accessibility audit was first completed on 1 July 2026.

This statement, and the site's accessibility, will next be reviewed no later than 1 July 2027, in line with our 12-month review cycle. Given two items were still open at initial publication (the third-party carousel and the editorial alt-text backlog), an interim check is recommended around October 2026 to confirm these have been resolved, ahead of the full annual review.

This statement was informed by an independent accessibility audit covering the Homepage, Product Listing, Product Detail, Blog, and Article page templates, tested on both desktop and mobile.

We are aware of the following areas that are not yet fully addressed, and we are actively working on them:

• Third-party content: a small number of remaining issues originate from third-party applications embedded in the site (for example, a blog carousel widget) that generate their own code outside our direct control. We are raising these with the relevant vendors.
• Editorial content: some lifestyle, banner, and article images rely on descriptive alt text being added manually by our content team in the site's media library. We are in the process of completing this